Box Delivery, Pick-Up Sites, and Hosting
Frequently Asked Questions
1. Where and when do you deliver?
Please see the calendar and delivery days page for this information.
2. How often and for how long do you deliver?
In the 2016 summer season we deliver 14 weeks (every week) from the last week of June (22nd/23rd are first deliveries) to the third week of September (21st/22nd).
3. What time can I pick up my box?
Refer to your personal confirmation email that will be sent closer to the season for pick-up times at your drop site. Time windows at the drop sites average around 2 hours for employee only sites and range up to 9 hours at public sites.
4. What do I do with my empty box once I’ve stored my produce?
Each drop site has its own container for leaving your empty CSA box. These boxes cost us around $1.90 each, so it’s very important that we get them returned to the farm! They also cannot be recycled. We suggest bringing a heavy duty bag (or two!) with you so you can leave the box at the drop site - if you do so, please be mindful of your drop site, and don’t unpack your box on the sales floor or in an entryway. Another option is bringing your empty box with you the next time you pick up your veggies. Please check with your specific drop site on where they would like you to leave your box.
**Please watch a 30 second video here on how to flatten your CSA box.
5. Can I recycle my CSA box?
Since these are wax coated boxes they cannot be recycled. Please see the above information on tending to your box.
6. What if I can’t pick up my box? (Sick, on vacation, etc).
Click here for FAQs for current CSA members to see what can be done if you can't pick up your box.
7. How will I know what veggies will be in my box?
Every Wednesday of the week that you receive a box, we send you an electronic newsletter specifying all the box contents to the best of our knowledge. A Thursday box member may receive a substitute for a vegetable if something weather-wise occurs that particular week, for instance. We do our best to make it as accurate as possible so that you can plan your meals around it.
8. What if my box or some of its contents are missing?
Unfortunately this does occur from time to time, but it’s an easy fix. Please contact Patty, our CSA Coordinator, at firstname.lastname@example.org or call the office at 715.892.0327 and we’ll work with you to find a solution.
9. Can I change my drop site temporarily or cancel my box delivery one week?
Yep! Click here for FAQs for current CSA members to see how to do this.
10. Can I change my drop site permanently?
Changing your drop site permanently can only occur if we have not reached our capacity at the drop site to which you wish to change. Please call our office at 715.892.0327 to find out if a particular drop site has reached capacity.
11. Can I recommend a new drop site?
By all means we always welcome new ideas for drop sites. Please contact Patty, our CSA Coordinator at 715-892-0327 or email her to discuss a possibility for a drop site. We do not generally take action and consider new drop sites until the winter season.
12. What is required of a host site?
We look for these criteria in a drop site:
13. What if my company wants to host a drop site?
We love to work with businesses who are trying to help their employees eat healthier, better foods! The first step for the host company is to contact our CSA Coordinator to let us know of your intentions. Companies who wish to pursue CSA shares for their employees must first obtain an internal commitment document - essentially signatures - of those employees who are willing to commit to purchasing a CSA share for the current season. Once at least 20 signatures are obtained and we see that it works in our scheduling, we will list your site on our sign up page so that employees can then officially sign up for a share.
14. Can someone come to our workplace or community gathering to teach us more about Featherstone CSA?
We’re glad you asked! Education is a huge part of participating in a CSA, and we love to teach others about what the philosophy and process is all about. Our CSA Coordinator is happy to come and either have an informational table over a lunch hour with brochures about our CSA and samples of produce from the farm, or present something more formal over something such as a “lunch and learn”, showing a powerpoint presentation and taking questions from participants. Please contact our CSA Coordinator to schedule a visit to your community or workplace.
15. How can someone become a drop site host?
For those shareholders interested in offering their home or place of business as a potential delivery site, please fill out the Drop Site Host Agreement form and email or fax it into the farm. Thanks so much for your willingness to taking on this important role within our farm community!