Current CSA Members
Frequently Asked Questions
1. My box isn’t there or some contents are missing?
Though we are constantly working to improve our delivery systems and accuracy during packing, errors do occasionally happen, and sometimes there is nothing we can do to prevent them (ex: someone else at your drop site accidentally grabs the wrong sized box). If a box is not there for you when you arrive to pick it up or if your box is missing certain items that, according to the Quicksheet (not the e-newsletter), it should have contained, here is what to do and what you can expect:
*As soon as you are able, please email or call Jennifer at 507.864.2400 and inform her of the situation. She will get back to you within 1 business day.
*If you are missing an entire box, we will deliver you an extra box. Arrangements can be made to have your box delivered further in the future as well.
*If you have a significant number of missing items in your box or if certain items are in poor condition, we will deliver you a "make-up box" later on in the season. We'll let you know when and what to expect as the time draws nearer.
2. I cannot pick up my box - what do I do?
At some point in the season, almost everyone ends up being unable to pick up their box for some reason or another. However, there are many options for how to make sure that the veggies in your box get eaten each week.If you know 48 hours or more in advance:
*Have a friend pick up your box for you - Make sure they know the basics of pickup at your location (where to find the box, how to identify the correct box size, how to check your name off the list, and to bring back empty boxes, if possible). You don't need to let us know if a friend will be picking up your box for you.
*Donate your box to a food shelf - If you would like to donate your box, please sign in to your account and make the changes from there. You must make any changes no later than 4:00 pm, 2 business days prior to your delivery day. The system will not allow you to change drop sites after this time.
*If you have forgotten your password, you can reset it at the account sign in page.
*Please note that you will not be able to switch to drop sites that are shown as wait listed as they are at capacity and cannot receive more boxes.
*Reschedule your box delivery for the week - If there is another scheduled delivery that would work for you in lieu of your regular one, you can pick up at that location (assuming it is not wait listed). You can do this by signing in to your account and changing your drop site before 4:00pm two business days before your delivery day.
**If you are not able to pick up your box but don't know it until less than 48 hours ahead of time, the best option is to have a friend, family member or co-worker pick up your box for you.
**If your box is not picked up by the end of the time window for your drop site, your box will be used or donated by the drop site hosts. If the drop site is attended, we will do our best to donate any leftover boxes to a local food shelf or other charitable organization.
3. What do I do with my empty weekly CSA box?
Did you know that each of our CSA boxes cost around $1.60?
If we used a fresh box each week, that would be an extra $32 per share per season! Luckily, we're able to reuse most of these boxes quite a few times, saving a lot of money, but we need your help to do this!
All you have to do is bring back your empty box from the previous week when you pick up your share. When you return your box, we ask that you carefully flatten it so that it does not take up too much space at your drop site, which has graciously agreed to store them for us until the next week when we pick them up.
Unfolding these boxes is not like flattening other boxes, and it can be a little tricky if you're not used to it. We've created a very short (30 second) instructional video to show you how to unfold your boxes in a way that will keep them in good shape for many re-uses. Please watch the video now! (link video)
4. How does Featherstone communicate with me?
Each week that you receive a CSA box, we email an electronic newsletter specifying the box contents for that week, a message from Jack, a message from our Community Outreach Coordinator, and any other pertinent information you should be aware of in that time (i.e. if there’s a difference in a delivery schedule, or notifying you of an on farm event).
We also are very active on facebook, twitter, and pinterest, and encourage folks to follow us for links to great recipes and other cool information. We rely on email for much of our communication - including any last minute changes to deliveries - we count on you to review all email communications from us.
5. What's expected of me as a member?
Please read our membership agreement to understand more about our CSA philosophy and what to expect as a member.