How to use your CSA Member Account
Featherstone offers 90+ varieties of fruits and vegetables, and every box we deliver is uniquely packed for you! Learning to use your CSA Member Account will help you get the most our of your CSA, with access to our flexible features like box customization and rescheduling. Watch our How To video or keep reading to learn how to Set Your Box Preferences, how to Customize your Box, and how to Reschedule or Donate your box.
If you have any issues accessing your member account or need help, don’t hesitate to reach out to Nicole at csa@featherstonefarm.com or give her a call or text at 507-429-2003. We’re here to help!
For more CSA information, check out these pages…
Navigating your User Dashboard
When you login to your member account, the first page you see is your User Dashboard. This is your main navigation for your account. You can return to the main User Dashboard by clicking the dashboard button on the left menu. The main tabs for your dashboard are Subscriptions, Orders, and Settings.
The Subscriptions tab is where you’ll be able to customize or reschedule your box, and learn about your pickup location.
The Orders tab will show you your order history and payment methods.
The Settings tab allows you to update your account settings and user info, such as your account password or preferred email.
You can always use the Calendar to navigate to the box that will be delivered on the highlighted date.
If you’re having trouble navigating your member account, you can always get back to the main dashboard page by clicking on the person icon in the top right corner of any page, and selecting “My Account.” This will take you back to your Dashboard, where the main navigation options are available.
Order History
If you’ve ever forgotten what subscription you signed up for, or need to know how much you were charged, you can view your order history by selecting the “Orders” Tab on your main dashboard. From here, select the first option listed, “View Order History.”
Here, you will be able to see a list of your orders: the invoice number, the date the order was placed, and the total of each order. You can see details about each order by clicking on the invoice number. The invoice will show you what size share you purchased (solo or sustainer, if applicable), which season you ordered for (Spring, Summer, Winter) and your pick-up location for each season, listed as a “Drop off.”
If an order has a little clock next to the shopping cart, shown as “Waiting” in the symbol key at the bottom, this means the order was auto-renewed and you are awaiting your first delivery. These orders are confirmed.
Your Cash Account and Veggie Credits
When you login to your account and select the Orders tab, you will see two balances at the bottom: your Veggie Credits balance and your Cash Account balance. These are two different “accounts” that we use to manage crediting, refunds, and small purchases less than $5 during your CSA subscription. For questions about your Cash Account or Veggie Credits, please email Nicole at csa@featherstonefarm.com
Cash Account
We rarely use your cash account, but there will occasionally be funds or a negative balance. The following is a list of “if’s” that might cause your cash account balance to change.
If we tried to bill your Veggie Credit (see below) balance to your credit or checking account on file and were unable to process the payment, the negative balance will carry over to your Cash account, and your Veggie Credits will be zeroed out. We might refund an add-on order or accidental auto-renewal charge to your cash account if you are planning on purchasing another subscription with us, to help you avoid future credit card fees. If you use a coupon incorrectly, we will charge the amount you owe us to your Cash account. If we owe you for a coupon that didn’t go through at check-out, we will add the value to your Cash account.
The main difference between your Cash Account and your Veggie Credits: You can use your Cash account funds to purchase anything from our store: a CSA subscription, an Add-on subscription, a gift card, OR to purchase additional items for your customized CSA box. Veggie credits can ONLY be used to purchase additional items for your customized CSA box, and cannot be used for eggs, garlic subscriptions, or towards the purchase of a new subscription. Negative Cash account balances will be auto-billed at the time of your next installment payment, or during the last 3 weeks of your CSA deliveries. Your final CSA delivery is subject to being withheld if a negative Cash Account balance greater than the value of your final box remains. You can view your Cash Account balance by logging into your Member Account and clicking the “Orders” tab, your balance will be at the bottom of the list. You can pay off your cash account balance at anytime by clicking the green “Pay off Balance” button at the bottom of your dashboard that appears when you have a negative balance.
Veggie Credits
You can use your Veggie Credits to purchase additional items for your customized CSA box above the value of the box. For example, you are planning a cookout and need 12 ears of corn– you can use your Veggie Credits to purchase additional ears of corn on top of what is already in your box.
We add Veggie credits to your balance when you customize below the value of your box (down to our minimum box value - we are not able to deliver boxes below the minimum value), or when you request a refund for missing or damaged items. We may also issue Veggie Credits to members if the reality of the crop is different than what you customized in your share before you even receive your box (for example, you added a 3lb bag of potatoes to your box on Saturday, but on Monday we harvested our potatoes and realized we only have enough for 2lb bags– we will refund you the difference to your Veggie Credits and notify you of this change).
Whenever you customize over the value of your box, the amount will be drawn from your Veggie Credit first, your Cash Account second, and then finally charged to your Veggie Credit creating a negative balance if needed. Negative Veggie Credits will only be charged to your credit or checking account on file once the balance reaches -$5. If we try to bill your Veggie Credit balance to your credit or checking account on file and are unable to process the payment, the negative balance will carry over to your Cash Account, and your Veggie Credits will be zeroed out. Your final CSA delivery is subject to being withheld if a negative Cash Account balance greater than the value of your final box remains. You can pay off your cash account balance at anytime by clicking the green “Pay off Balance” button at the bottom of your dashboard that appears when you have a negative balance. You can view your Veggie Credit balance by logging into your Member Account and clicking the “Orders” tab, your balance will be near the bottom of the list.
Updating Payment Info
To update your payment information, click on the Orders tab on your main dashboard. Here you will see options to “Update Credit Card on File” or “Update Bank Account on File.”
We ask our customers to cover half of our credit card fees, so any purchases made with a credit card will have a small fee associated with the order.
If you are entering a bank account to pay with an e-check, please double check that you have entered the account and routing numbers correctly. If we cannot process your check, we ask our customers to cover the $30 processing fee for failed payments, as per our terms at check-out. E-checks can take up to 14 days to process, and we are not able to confirm your order until the payment has gone through.
If you need assistance or have any questions or concerns, please reach out to Nicole at csa@featherstonefarm.com or give her a call/text at 507-429-2003
How to Set Your Box Preferences
Step 1: Log in to CSAware.
Look for the ACCOUNT LOG IN button in the upper right corner of any page at FeatherstoneFarm.com. Click on it. This will bring you to our CSA subscription management portal provided by CSAware. You can also access CSAware here.
Log in to your account using the email you used to sign up for your CSA, and the password you set when you checked out.
Step 2: Click Configure Your Items Preferences.
Now you’re on the CSAware dashboard. Click on Please Configure Your Items Preferences. Alternatively, you can scroll to the bottom of the dashboard and click on Items Preferences.
Step 3: Use the sliders to set your preferences.
On the preferences page, you’ll see a list of items running down the left hand side of the page and a slider control on the right of each item.
The slider has five positions. The default setting is neutral.
If you want to see fewer of a particular item in your box, move the slider one spot to the left.
If you never want any of that particular item in your box, move it all the way to the left. CSAware notes a full red preference as an allergy and those items will never show up in your box.
Likewise, if you want to see a particular item in your box more frequently, set the slider one or two spaces to the right.
The software helpfully shows a happy, sad, or neutral face as you move the slider.
You can always revise your crop preferences by going back to your account dashboard and clicking on ITEM PREFERENCES.